diff --git a/src/assets/images/tickets/chat-dots.png b/src/assets/images/tickets/chat-dots.png
new file mode 100644
index 0000000..562bad5
Binary files /dev/null and b/src/assets/images/tickets/chat-dots.png differ
diff --git a/src/assets/images/tickets/chat-slash.png b/src/assets/images/tickets/chat-slash.png
new file mode 100644
index 0000000..e993a7e
Binary files /dev/null and b/src/assets/images/tickets/chat-slash.png differ
diff --git a/src/assets/images/tickets/chat-text.png b/src/assets/images/tickets/chat-text.png
new file mode 100644
index 0000000..491c443
Binary files /dev/null and b/src/assets/images/tickets/chat-text.png differ
diff --git a/src/assets/images/tickets/chats.png b/src/assets/images/tickets/chats.png
new file mode 100644
index 0000000..7b4561c
Binary files /dev/null and b/src/assets/images/tickets/chats.png differ
diff --git a/src/components/icons/icon-names.d.ts b/src/components/icons/icon-names.d.ts
index c261638..9ad8f62 100644
--- a/src/components/icons/icon-names.d.ts
+++ b/src/components/icons/icon-names.d.ts
@@ -13,6 +13,9 @@ export type IconName =
   | 'caret-right'
   | 'chat'
   | 'chat-centered-dots'
+  | 'chat-slash'
+  | 'chat-text'
+  | 'chats'
   | 'check'
   | 'check-square'
   | 'close'
diff --git a/src/enums/index.js b/src/enums/index.js
index 86722a7..453095d 100644
--- a/src/enums/index.js
+++ b/src/enums/index.js
@@ -175,6 +175,15 @@ export const TICKET_STATUS = Object.freeze({
   closed: 'بسته شده',
 })
 
+// Priority levels for student-created tickets. Sent to the backend on POST
+// /student/tickets (currently carried via the `category` field).
+export const TICKET_PRIORITY = Object.freeze({
+  low: 'کم اهمیت',
+  normal: 'عادی',
+  high: 'مهم',
+  urgent: 'فوری',
+})
+
 export const STUDENT_COURSE_STATUS = Object.freeze({
   active: 'در حال گذراندن',
   completed: 'تکمیل شده',
diff --git a/src/features/admin/assignments/components/modals/AssignmentSubmissionDetailsModal.vue b/src/features/admin/assignments/components/modals/AssignmentSubmissionDetailsModal.vue
index cb79e03..fb87a11 100644
--- a/src/features/admin/assignments/components/modals/AssignmentSubmissionDetailsModal.vue
+++ b/src/features/admin/assignments/components/modals/AssignmentSubmissionDetailsModal.vue
@@ -1,9 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="55rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="جزئیات تکلیف"
+    title-en="Submission Details"
+    width="95%"
+    max-width="55rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default="{ close }">
       <div class="submission-details">
-        <LineTitleBlock title="جزئیات تکلیف" title-en="Submission Details" />
-
         <SkeletonLoaderBlock v-if="isLoading" :rows="3" :cols-per-row="1" />
         <template v-else-if="submission">
           <div class="submission-details__person">
@@ -136,7 +141,6 @@ import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
 import TextField from '@/components/form/TextField.vue'
 import SelectField from '@/components/form/SelectField.vue'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import TextareaField from '@/components/form/TextareaField.vue'
 import LineInfoBlock from '@/components/blocks/LineInfoBlock.vue'
 import { EDUCATION_STATUS, SEMINARY_LEVEL, UNIVERSITY_LEVEL } from '@/enums'
diff --git a/src/features/admin/consultations/components/modals/ConsultationDetailsModal.vue b/src/features/admin/consultations/components/modals/ConsultationDetailsModal.vue
index 1197bc3..c892faa 100644
--- a/src/features/admin/consultations/components/modals/ConsultationDetailsModal.vue
+++ b/src/features/admin/consultations/components/modals/ConsultationDetailsModal.vue
@@ -1,9 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="64rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="جزئیات مشاوره"
+    title-en="Consultation Details"
+    width="95%"
+    max-width="64rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default>
       <div class="consultation-details">
-        <LineTitleBlock title="جزئیات مشاوره" title-en="Consultation Details" />
-
         <div v-if="consultation" class="consultation-details__date">
           <span>{{ consultationDate }}</span>
         </div>
@@ -55,7 +60,6 @@ import BasicModal from '@/components/BasicModal.vue'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 import {
   adminConsultationsKeys,
diff --git a/src/features/admin/courses/components/modals/AddOfferedCourseModal.vue b/src/features/admin/courses/components/modals/AddOfferedCourseModal.vue
index f0a3bf2..097ec63 100644
--- a/src/features/admin/courses/components/modals/AddOfferedCourseModal.vue
+++ b/src/features/admin/courses/components/modals/AddOfferedCourseModal.vue
@@ -1,9 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="60rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    :title="modeTitle"
+    title-en="Offered Course"
+    width="95%"
+    max-width="60rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default="{ close }">
       <form class="offered-course" @submit.prevent="onSubmit(close)">
-        <LineTitleBlock :title="modeTitle" title-en="Offered Course" />
-
         <div class="offered-course__grid">
           <div class="offered-course__image-col">
             <ImageCropper
@@ -115,7 +120,6 @@ import BaseButton from '@/components/BaseButton.vue'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import TextField from '@/components/form/TextField.vue'
 import SelectField from '@/components/form/SelectField.vue'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import ToggleSwitch from '@/components/form/ToggleSwitch.vue'
 import ImageCropper from '@/components/form/ImageCropper.vue'
 import { objectToFormData } from '@/utils/object-to-formdata'
diff --git a/src/features/admin/exams/components/modals/ExamParticipantDetailsModal.vue b/src/features/admin/exams/components/modals/ExamParticipantDetailsModal.vue
index 658d29c..8a22c6e 100644
--- a/src/features/admin/exams/components/modals/ExamParticipantDetailsModal.vue
+++ b/src/features/admin/exams/components/modals/ExamParticipantDetailsModal.vue
@@ -1,9 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="76rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="شرکت کنندگان"
+    title-en="Participants"
+    width="95%"
+    max-width="76rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default="{ close }">
       <div class="participant-details">
-        <LineTitleBlock title="شرکت کنندگان" title-en="Participants" />
-
         <p v-if="participantName" class="participant-details__name">{{ participantName }}</p>
 
         <div class="participant-details__card">
@@ -104,7 +109,6 @@ import BaseButton from '@/components/BaseButton.vue'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import { useAdminExamParticipantQuery } from '@/services/query/admin-exams'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 
diff --git a/src/features/admin/exams/components/modals/ExamParticipantsModal.vue b/src/features/admin/exams/components/modals/ExamParticipantsModal.vue
index 65e7bde..f3f5adc 100644
--- a/src/features/admin/exams/components/modals/ExamParticipantsModal.vue
+++ b/src/features/admin/exams/components/modals/ExamParticipantsModal.vue
@@ -1,8 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="60rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="شرکت‌کنندگان"
+    title-en="Participants"
+    width="95%"
+    max-width="60rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default="{ data, close }">
       <div class="exam-participants">
-        <LineTitleBlock title="شرکت‌کنندگان" title-en="Participants" />
         <p v-if="data?.title" class="exam-participants__exam">{{ data.title }}</p>
 
         <SkeletonLoaderBlock v-if="isLoading" :rows="4" :cols-per-row="1" />
@@ -72,7 +78,6 @@ import SvgIcon from '@/components/icons/SvgIcon.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
 import { usePagination } from '@/composables/usePagination'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import PaginationBlock from '@/components/blocks/PaginationBlock.vue'
 import { useAdminExamAttemptsQuery } from '@/services/query/admin-exams'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
diff --git a/src/features/admin/messages/components/modals/TicketDetailsModal.vue b/src/features/admin/messages/components/modals/TicketDetailsModal.vue
index 1a92a50..05095f5 100644
--- a/src/features/admin/messages/components/modals/TicketDetailsModal.vue
+++ b/src/features/admin/messages/components/modals/TicketDetailsModal.vue
@@ -1,9 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="64rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="جزئیات تیکت"
+    title-en="Ticket Details"
+    width="95%"
+    max-width="64rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default>
       <div class="ticket-details">
-        <LineTitleBlock title="جزئیات تیکت" title-en="Ticket Details" />
-
         <div v-if="ticket" class="ticket-details__date">
           <span>{{ ticketDate }}</span>
         </div>
@@ -82,7 +87,6 @@ import BasicModal from '@/components/BasicModal.vue'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import { computed, nextTick, onBeforeUnmount, ref, watch } from 'vue'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 import {
diff --git a/src/features/admin/services/components/modals/ServiceDetailsModal.vue b/src/features/admin/services/components/modals/ServiceDetailsModal.vue
index 0220db6..68b61ae 100644
--- a/src/features/admin/services/components/modals/ServiceDetailsModal.vue
+++ b/src/features/admin/services/components/modals/ServiceDetailsModal.vue
@@ -20,9 +20,9 @@
             <LineInfoBlock title="درخواست" :desc="requestText" />
           </div>
 
-          <div class="service-details__divider" />
+          <!-- <div class="service-details__divider" /> -->
 
-          <footer class="service-details__footer">
+          <!-- <footer class="service-details__footer">
             <BaseButton
               text="ارسال پیام"
               custom-class="service-details__send-btn"
@@ -32,7 +32,7 @@
                 <SvgIcon name="arrow-left" :size="18" color="#fff" />
               </template>
             </BaseButton>
-          </footer>
+          </footer> -->
         </template>
       </div>
     </template>
@@ -41,18 +41,17 @@
 
 <script setup>
 import { computed } from 'vue'
-import { SERVICE_TYPE } from '@/enums'
 import useModal from '@/composables/useModal'
 import BasicModal from '@/components/BasicModal.vue'
-import BaseButton from '@/components/BaseButton.vue'
-import SvgIcon from '@/components/icons/SvgIcon.vue'
+// import BaseButton from '@/components/BaseButton.vue'
+// import SvgIcon from '@/components/icons/SvgIcon.vue'
 import LineInfoBlock from '@/components/blocks/LineInfoBlock.vue'
 import { useAdminServiceQuery } from '@/services/query/admin-services'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 
 defineOptions({ name: 'ServiceDetailsModal' })
 
-const { openModal, getModal } = useModal()
+const { getModal } = useModal()
 
 const modalData = computed(() => getModal('ServiceDetailsModal')?.data ?? {})
 const serviceId = computed(() => modalData.value.id ?? null)
@@ -66,9 +65,7 @@ const serviceTitle = computed(
   () => service.value?.subject || service.value?.title || service.value?.serviceTitle || '—'
 )
 
-const serviceTypeLabel = computed(
-  () => service.value?.typeLabel || SERVICE_TYPE[service.value?.type] || '—'
-)
+const serviceTypeLabel = computed(() => service.value?.category || '—')
 
 // Pre-migration fixtures used `requestText`/`description`; the new schema puts
 // the body inside the first message.
@@ -80,9 +77,9 @@ const requestText = computed(
     '—'
 )
 
-const onSendMessage = () => {
-  openModal('SendMessageModal', { id: serviceId.value })
-}
+// const onSendMessage = () => {
+//   openModal('SendMessageModal', { id: serviceId.value })
+// }
 </script>
 
 <style lang="scss" scoped>
@@ -112,7 +109,7 @@ const onSendMessage = () => {
 
   &__footer {
     display: flex;
-    justify-content: center;
+    justify-content: flex-end;
   }
 
   &__send-btn {
diff --git a/src/features/counselor/components/modals/CounselorConsultationDetailsModal.vue b/src/features/counselor/components/modals/CounselorConsultationDetailsModal.vue
index b3cfcfc..2ebe746 100644
--- a/src/features/counselor/components/modals/CounselorConsultationDetailsModal.vue
+++ b/src/features/counselor/components/modals/CounselorConsultationDetailsModal.vue
@@ -1,9 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="64rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="جزئیات مشاوره"
+    title-en="Consultation Details"
+    width="95%"
+    max-width="64rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default>
       <div class="consultation-details">
-        <LineTitleBlock title="جزئیات مشاوره" title-en="Consultation Details" />
-
         <div v-if="consultation" class="consultation-details__date">
           <span>{{ consultationDate }}</span>
         </div>
@@ -55,7 +60,6 @@ import BasicModal from '@/components/BasicModal.vue'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 import {
   counselorTicketsKeys,
diff --git a/src/features/student/services/components/modals/ServiceDetailsModal.vue b/src/features/student/services/components/modals/ServiceDetailsModal.vue
index 9626d2c..ddbdba3 100644
--- a/src/features/student/services/components/modals/ServiceDetailsModal.vue
+++ b/src/features/student/services/components/modals/ServiceDetailsModal.vue
@@ -1,17 +1,20 @@
 <template>
-  <BasicModal width="95%" max-width="58rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="جزئیات درخواست"
+    title-en="Request details"
+    width="95%"
+    max-width="58rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default>
       <div class="sdm">
-        <header class="sdm__header">
-          <LineTitleBlock title="جزئیات درخواست" title-en="Request details" />
-        </header>
-
         <SkeletonLoaderBlock v-if="isLoading && !service" :rows="2" :cols-per-row="1" />
 
         <template v-else-if="service">
           <div class="sdm__top">
-            <Badge :variant="statusVariant" size="sm" dot :value="statusLabel" />
             <span class="sdm__date">{{ requestDate }}</span>
+            <Badge :variant="statusVariant" size="sm" dot :value="statusLabel" />
           </div>
 
           <div v-if="messages.length > 0" class="sdm__messages">
@@ -36,7 +39,6 @@ import useModal from '@/composables/useModal'
 import BasicModal from '@/components/BasicModal.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import { useStudentTicketQuery } from '@/services/query/student-tickets'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 
@@ -83,15 +85,9 @@ const messageTime = (message) => {
   padding-block: 0.25rem 0.5rem;
   text-align: start;
 
-  &__header {
-    display: flex;
-    align-items: center;
-    justify-content: flex-start;
-  }
-
   &__top {
     display: flex;
-    align-items: center;
+    align-items: flex-end;
     justify-content: space-between;
     gap: 0.75rem;
     flex-wrap: wrap;
@@ -118,7 +114,7 @@ const messageTime = (message) => {
     position: relative;
     background: #f6f6f6;
     padding: 1rem 1rem 1.5rem;
-    border-radius: 0.75rem 0.75rem 0 0.75rem;
+    border-radius: 0.75rem 0.75rem 0;
     color: #454545;
   }
 
diff --git a/src/features/student/tickets/components/StatusTile.vue b/src/features/student/tickets/components/StatusTile.vue
index 7e7f22c..6fc7162 100644
--- a/src/features/student/tickets/components/StatusTile.vue
+++ b/src/features/student/tickets/components/StatusTile.vue
@@ -1,25 +1,29 @@
 <template>
-  <div class="status-tile">
-    <div class="status-tile__icon" :style="{ color: iconColor }">
-      <SvgIcon :name="icon" :size="32" />
-    </div>
+  <button
+    type="button"
+    class="status-tile"
+    :class="{ 'status-tile--active': active }"
+    :aria-pressed="active"
+    @click="emit('click')"
+  >
+    <img :src="image" :alt="label" class="status-tile__image" />
     <p class="status-tile__label">{{ label }}</p>
     <p class="status-tile__count" :style="{ color: countColor }">{{ count }}</p>
-  </div>
+  </button>
 </template>
 
 <script setup>
-import SvgIcon from '@/components/icons/SvgIcon.vue'
-
 defineProps({
-  icon: { type: String, required: true },
+  /** Resolved PNG / image src (use a build-time import, e.g. `import img from '@/assets/...'`). */
+  image: { type: String, required: true },
   label: { type: String, required: true },
   count: { type: [Number, String], default: 0 },
   /** Hex color for the count number. Defaults to a neutral gray. */
   countColor: { type: String, default: '#4C4C4C' },
-  /** Hex color for the icon. Defaults to a neutral gray. */
-  iconColor: { type: String, default: '#A7A7A7' },
+  active: { type: Boolean, default: false },
 })
+
+const emit = defineEmits(['click'])
 </script>
 
 <style lang="scss" scoped>
@@ -34,14 +38,34 @@ defineProps({
   background: rgba(255, 255, 255, 40%);
   box-shadow: 0 6.75px 19.4px rgba(0, 0, 0, 4%);
   border-radius: 0.75rem;
+  border: 1px solid transparent;
   min-height: 7rem;
+  cursor: pointer;
+  font: inherit;
+  text-align: center;
+  transition: background 0.15s ease, border-color 0.15s ease, transform 0.15s ease;
 
-  &__icon {
-    display: inline-flex;
-    align-items: center;
-    justify-content: center;
+  &:hover {
+    background: rgba(255, 255, 255, 70%);
+  }
+
+  &:focus-visible {
+    outline: none;
+    border-color: var(--color-primary);
+  }
+
+  &--active {
+    background: rgba(255, 255, 255, 90%);
+    border-color: var(--color-primary);
+    transform: translateY(-1px);
+    box-shadow: 0 8px 22px rgba(243, 102, 117, 12%);
+  }
+
+  &__image {
     width: 2.5rem;
     height: 2.5rem;
+    object-fit: contain;
+    flex-shrink: 0;
   }
 
   &__label {
@@ -51,7 +75,6 @@ defineProps({
     line-height: 1.25;
     color: #4c4c4c;
     margin: 0;
-    text-align: center;
   }
 
   &__count {
@@ -60,7 +83,6 @@ defineProps({
     font-size: 1rem;
     line-height: 1.75;
     margin: 0;
-    text-align: center;
   }
 }
 </style>
diff --git a/src/features/student/tickets/components/TicketItem.vue b/src/features/student/tickets/components/TicketItem.vue
index fd83ca3..2b2fe34 100644
--- a/src/features/student/tickets/components/TicketItem.vue
+++ b/src/features/student/tickets/components/TicketItem.vue
@@ -17,7 +17,14 @@
     </div>
 
     <div class="ticket-item__meta">
-      <Badge variant="neutral" size="sm" label="تاریخ پیام :" :value="createdAt" />
+      <Badge variant="neutral" size="sm" icon="calendar" label="تاریخ ثبت :" :value="createdAt" />
+      <Badge
+        v-if="priorityLabel"
+        :variant="priorityVariant"
+        size="sm"
+        label="اولویت :"
+        :value="priorityLabel"
+      />
       <Badge :variant="statusVariant" size="sm" dot :value="statusLabel" />
     </div>
 
@@ -37,11 +44,11 @@
 
 <script setup>
 import { computed } from 'vue'
-import { TICKET_STATUS } from '@/enums'
 import Badge from '@/components/Badge.vue'
 import BaseButton from '@/components/BaseButton.vue'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
+import { TICKET_PRIORITY, TICKET_STATUS } from '@/enums'
 
 const STATUS_VARIANT = {
   open: 'warning',
@@ -49,6 +56,13 @@ const STATUS_VARIANT = {
   closed: 'info',
 }
 
+const PRIORITY_VARIANT = {
+  low: 'neutral',
+  normal: 'info',
+  high: 'warning',
+  urgent: 'danger',
+}
+
 const props = defineProps({
   ticket: { type: Object, required: true },
 })
@@ -60,6 +74,9 @@ const userName = computed(() => props.ticket.student?.name || props.ticket.subje
 const statusLabel = computed(() => TICKET_STATUS[props.ticket.status] || '—')
 const statusVariant = computed(() => STATUS_VARIANT[props.ticket.status] || 'neutral')
 
+const priorityLabel = computed(() => TICKET_PRIORITY[props.ticket.priority] || '')
+const priorityVariant = computed(() => PRIORITY_VARIANT[props.ticket.priority] || 'neutral')
+
 const createdAt = computed(() => formatJalaaliDate(props.ticket.createdAt) || '—')
 </script>
 
diff --git a/src/features/student/tickets/components/modals/CreateTicketModal.vue b/src/features/student/tickets/components/modals/CreateTicketModal.vue
index d03a377..c591c2c 100644
--- a/src/features/student/tickets/components/modals/CreateTicketModal.vue
+++ b/src/features/student/tickets/components/modals/CreateTicketModal.vue
@@ -1,11 +1,14 @@
 <template>
-  <BasicModal width="95%" max-width="58rem" min-width="auto" :show-close-button="true">
+  <BasicModal
+    title="ارسال تیکت جدید"
+    title-en="New ticket"
+    width="95%"
+    max-width="58rem"
+    min-width="auto"
+    :show-close-button="true"
+  >
     <template #default="{ close }">
       <form class="ctm" @submit.prevent="onSubmit(close)">
-        <header class="ctm__header">
-          <LineTitleBlock title="ارسال تیکت جدید" title-en="New ticket" />
-        </header>
-
         <div class="ctm__row ctm__row--two">
           <TextField
             v-model="form.subject"
@@ -76,6 +79,7 @@
 import { ref } from 'vue'
 import * as yup from 'yup'
 import { toast } from 'vue3-toastify'
+import { TICKET_PRIORITY } from '@/enums'
 import useYup from '@/composables/useYup'
 import BasicModal from '@/components/BasicModal.vue'
 import BaseButton from '@/components/BaseButton.vue'
@@ -83,7 +87,6 @@ import SvgIcon from '@/components/icons/SvgIcon.vue'
 import { useQueryClient } from '@tanstack/vue-query'
 import TextField from '@/components/form/TextField.vue'
 import SelectField from '@/components/form/SelectField.vue'
-import LineTitleBlock from '@/components/LineTitleBlock.vue'
 import FileUploader from '@/components/form/FileUploader.vue'
 import { objectToFormData } from '@/utils/object-to-formdata'
 import { useUploadMediaMutation } from '@/services/query/auth'
@@ -97,16 +100,14 @@ defineOptions({ name: 'CreateTicketModal' })
 
 const queryClient = useQueryClient()
 
-const priorityOptions = [
-  { value: 'very_urgent', label: 'بسیار فوری' },
-  { value: 'urgent', label: 'فوری' },
-  { value: 'normal', label: 'عادی' },
-  { value: 'low', label: 'کم اهمیت' },
-]
+const priorityOptions = Object.entries(TICKET_PRIORITY).map(([value, label]) => ({
+  value,
+  label,
+}))
 
 const form = ref({
   subject: '',
-  priority: 'very_urgent',
+  priority: 'normal',
   message: '',
 })
 
@@ -159,9 +160,7 @@ const onSubmit = async (close) => {
   try {
     await createMutation.mutateAsync({
       type: 'ticket',
-      // Backend POST /student/tickets accepts `category` — we use it to carry
-      // the FE-only priority value until the backend adds a dedicated field.
-      category: payload.priority,
+      priority: payload.priority,
       subject: payload.subject,
       message: payload.message,
       mediaIds: files.value.map((f) => f.id).filter((id) => id != null),
@@ -169,7 +168,7 @@ const onSubmit = async (close) => {
     await queryClient.invalidateQueries({ queryKey: studentTicketsKeys.all })
     toast.success('تیکت با موفقیت ثبت شد.')
     resetErrors()
-    form.value = { subject: '', priority: 'very_urgent', message: '' }
+    form.value = { subject: '', priority: 'normal', message: '' }
     files.value = []
     close?.()
   } catch {
@@ -186,12 +185,6 @@ const onSubmit = async (close) => {
   text-align: start;
   padding-block: 0.25rem 0.5rem;
 
-  &__header {
-    display: flex;
-    align-items: center;
-    justify-content: flex-start;
-  }
-
   &__row {
     display: grid;
     grid-template-columns: 1fr;
diff --git a/src/features/student/tickets/components/modals/TicketDetailsModal.vue b/src/features/student/tickets/components/modals/TicketDetailsModal.vue
index ed79c1a..c613ea6 100644
--- a/src/features/student/tickets/components/modals/TicketDetailsModal.vue
+++ b/src/features/student/tickets/components/modals/TicketDetailsModal.vue
@@ -8,48 +8,68 @@
     :show-close-button="true"
   >
     <template #default>
-      <div class="tdm">
-        <SkeletonLoaderBlock v-if="isLoading && !ticket" :rows="2" :cols-per-row="1" />
+      <div class="ticket-details">
+        <div v-if="ticket" class="ticket-details__date">
+          <span>{{ ticketDate }}</span>
+        </div>
 
-        <template v-else-if="ticket">
-          <div class="tdm__top">
-            <Badge :variant="statusVariant" size="sm" dot :value="statusLabel" />
-            <span class="tdm__date">{{ requestDate }}</span>
-          </div>
-
-          <div v-if="messages.length > 0" class="tdm__messages">
-            <div v-for="message in messages" :key="message.id" class="tdm__bubble">
-              <p class="tdm__text">{{ message.message }}</p>
-              <span class="tdm__time">{{ messageTime(message) }}</span>
+        <SkeletonLoaderBlock v-if="isLoading && !ticket" :rows="3" :cols-per-row="1" />
+        <div v-else-if="messages.length > 0" ref="thread" class="ticket-details__thread">
+          <div
+            v-for="message in messages"
+            :key="message.id"
+            class="ticket-details__row"
+            :class="`ticket-details__row--${senderClass(message)}`"
+          >
+            <div class="ticket-details__bubble">
+              <p class="ticket-details__text">{{ message.message }}</p>
+              <span class="ticket-details__time">{{ messageTime(message) }}</span>
             </div>
           </div>
+        </div>
+        <NoItems v-else title="پیامی نیست" desc="هنوز پیامی در این تیکت ثبت نشده است." />
 
-          <NoItems v-else title="پیامی نیست" desc="هنوز پیامی برای این تیکت ثبت نشده است." />
-        </template>
+        <div class="ticket-details__divider" />
+
+        <form class="ticket-details__compose" @submit.prevent="onSend">
+          <button
+            type="submit"
+            :disabled="!canSend"
+            class="ticket-details__send"
+            aria-label="ارسال"
+          >
+            <SvgIcon name="paper-plane-right" :size="22" color="var(--color-primary)" />
+          </button>
+          <input
+            v-model="text"
+            type="text"
+            placeholder="ارسال پیام"
+            class="ticket-details__input"
+          />
+        </form>
       </div>
     </template>
   </BasicModal>
 </template>
 
 <script setup>
-import { computed } from 'vue'
-import { TICKET_STATUS } from '@/enums'
-import Badge from '@/components/Badge.vue'
 import useModal from '@/composables/useModal'
+import { computed, nextTick, ref, watch } from 'vue'
+import { useQueryClient } from '@tanstack/vue-query'
 import BasicModal from '@/components/BasicModal.vue'
+import SvgIcon from '@/components/icons/SvgIcon.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
 import { formatJalaaliDate } from '@/utils/date-utils'
-import { useStudentTicketQuery } from '@/services/query/student-tickets'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
+import {
+  studentTicketsKeys,
+  useSendStudentTicketMessageMutation,
+  useStudentTicketQuery,
+} from '@/services/query/student-tickets'
 
 defineOptions({ name: 'TicketDetailsModal' })
 
-const STATUS_VARIANT = {
-  open: 'warning',
-  answered: 'success',
-  closed: 'info',
-}
-
+const queryClient = useQueryClient()
 const { getModal } = useModal()
 
 const modalData = computed(() => getModal('TicketDetailsModal')?.data ?? {})
@@ -61,84 +81,184 @@ const { data: ticket, isLoading } = useStudentTicketQuery(ticketId, {
 
 const messages = computed(() => ticket.value?.messages ?? [])
 
-const statusLabel = computed(() => TICKET_STATUS[ticket.value?.status] || '—')
-const statusVariant = computed(() => STATUS_VARIANT[ticket.value?.status] || 'neutral')
+const ticketDate = computed(() => formatJalaaliDate(ticket.value?.createdAt) || '—')
 
-const requestDate = computed(() => formatJalaaliDate(ticket.value?.createdAt) || '—')
+// Student viewing their own ticket — their own messages get the highlighted
+// (primary-color) `self` bubble; admin/counselor replies get the muted `other`
+// bubble. The viewer's id matches the ticket's studentId here.
+const senderClass = (message) => (message.senderId === ticket.value?.studentId ? 'self' : 'other')
 
 const messageTime = (message) => {
-  if (!message.createdAt) return ''
+  if (!message.createdAt) return '—'
   const d = new Date(message.createdAt)
-  if (Number.isNaN(d.getTime())) return ''
+  if (Number.isNaN(d.getTime())) return '—'
   return d.toLocaleTimeString('fa-IR', { hour: '2-digit', minute: '2-digit' })
 }
+
+const text = ref('')
+const canSend = computed(() => text.value.trim().length > 0)
+
+const sendMutation = useSendStudentTicketMessageMutation()
+
+const onSend = async () => {
+  if (!canSend.value || !ticketId.value) return
+  const value = text.value.trim()
+  text.value = ''
+  // Backend POST /student/tickets/:id/messages — body is { message: string }.
+  await sendMutation.mutateAsync({ id: ticketId.value, payload: { message: value } })
+  await queryClient.invalidateQueries({ queryKey: studentTicketsKeys.all })
+}
+
+const thread = ref(null)
+
+watch(messages, async () => {
+  await nextTick()
+  if (thread.value) {
+    thread.value.scrollTop = thread.value.scrollHeight
+  }
+})
 </script>
 
 <style lang="scss" scoped>
-.tdm {
+.ticket-details {
+  width: 100%;
+  text-align: start;
   display: flex;
   flex-direction: column;
-  gap: 1rem;
-  padding-block: 0.25rem 0.5rem;
-  text-align: start;
-
-  &__header {
-    display: flex;
-    align-items: center;
-    justify-content: flex-start;
-  }
-
-  &__top {
-    display: flex;
-    align-items: center;
-    justify-content: space-between;
-    gap: 0.75rem;
-    flex-wrap: wrap;
-  }
+  max-height: calc(100dvh - 8rem);
+  min-height: 28rem;
 
   &__date {
-    background: #f5f5f5;
-    color: #a3a3a3;
-    border-radius: 9999px;
-    padding: 0.3rem 0.875rem;
-    font-family: var(--font-family-fa);
-    font-size: 0.7rem;
-    line-height: 1.45;
-    white-space: nowrap;
+    display: flex;
+    justify-content: center;
+    margin: 0.5rem 0 0.875rem;
   }
 
-  &__messages {
+  &__date span {
+    background: #f7f7f7;
+    color: #9c9c9c;
+    border-radius: 9999px;
+    padding: 0.5rem 1.25rem;
+    font-family: var(--font-family-en);
+    font-size: 0.75rem;
+  }
+
+  &__thread {
+    flex: 1;
+    min-height: 0;
+    overflow-y: auto;
     display: flex;
     flex-direction: column;
     gap: 0.75rem;
+    padding-block: 0.5rem 1rem;
+    padding-inline-end: 0.25rem;
+  }
+
+  &__row {
+    display: flex;
+
+    // `self` (the viewer / student) sits on the visual end (left in RTL) with
+    // the highlighted primary bubble. `other` sits at the start (right in
+    // RTL) with the muted gray bubble.
+    &--self {
+      justify-content: flex-end;
+    }
+
+    &--other {
+      justify-content: flex-start;
+    }
   }
 
   &__bubble {
-    position: relative;
-    background: #f6f6f6;
-    padding: 1rem 1rem 1.5rem;
-    border-radius: 0.75rem 0.75rem 0;
-    color: #454545;
+    max-width: 72%;
+    border-radius: 1rem;
+    padding: 0.75rem 1.25rem;
+
+    .ticket-details__row--self & {
+      background: var(--color-primary);
+      color: #fff;
+      border-end-end-radius: 0;
+    }
+
+    .ticket-details__row--other & {
+      background: #f8f8f8;
+      color: #5d5d5d;
+      border-end-start-radius: 0;
+    }
   }
 
   &__text {
     font-family: var(--font-family-fa);
-    font-weight: 300;
-    font-size: 0.8rem;
+    font-size: 0.875rem;
     line-height: 1.7;
     margin: 0;
-    text-align: justify;
-    white-space: pre-wrap;
   }
 
   &__time {
-    position: absolute;
-    inset-inline-end: 1rem;
-    inset-block-end: 0.5rem;
+    display: block;
+    margin-top: 0.375rem;
+    font-family: var(--font-family-en);
+    font-size: 0.7rem;
+
+    .ticket-details__row--self & {
+      color: rgba(255, 255, 255, 80%);
+    }
+
+    .ticket-details__row--other & {
+      color: #b1b1b1;
+    }
+  }
+
+  &__divider {
+    border-block-end: 1px solid var(--color-thd-gray);
+    margin-block: 0.75rem;
+  }
+
+  &__compose {
+    flex-shrink: 0;
+    display: flex;
+    align-items: center;
+    gap: 0.5rem;
+  }
+
+  &__send {
+    width: 2.5rem;
+    height: 2.5rem;
+    border-radius: 9999px;
+    border: none;
+    background: transparent;
+    color: var(--color-primary);
+    cursor: pointer;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    transition: background 0.2s ease;
+
+    &:hover:enabled {
+      background: var(--color-primary);
+      color: #fff;
+    }
+
+    &:disabled {
+      opacity: 0.4;
+      cursor: not-allowed;
+    }
+  }
+
+  &__input {
+    flex: 1;
+    height: 2.5rem;
+    border: 1px solid transparent;
+    border-radius: 1.5rem;
+    padding: 0 1rem;
     font-family: var(--font-family-fa);
-    font-size: 0.65rem;
-    color: #a7a7a7;
-    line-height: 1.45;
+    font-size: 0.875rem;
+    color: #4b4b4b;
+    outline: none;
+
+    &:focus {
+      border-color: var(--color-thd-gray);
+    }
   }
 }
 </style>
diff --git a/src/features/student/tickets/pages/StudentTicketsPage.vue b/src/features/student/tickets/pages/StudentTicketsPage.vue
index cf88bbb..51456a5 100644
--- a/src/features/student/tickets/pages/StudentTicketsPage.vue
+++ b/src/features/student/tickets/pages/StudentTicketsPage.vue
@@ -15,11 +15,12 @@
         <StatusTile
           v-for="tile in statusTiles"
           :key="tile.key"
-          :icon="tile.icon"
+          :image="tile.image"
           :label="tile.label"
           :count="tile.count"
           :count-color="tile.countColor"
-          :icon-color="tile.iconColor"
+          :active="activeTile === tile.key"
+          @click="onTileSelect(tile.key)"
         />
       </div>
     </div>
@@ -66,9 +67,12 @@ import useModal from '@/composables/useModal'
 import SvgIcon from '@/components/icons/SvgIcon.vue'
 import BaseButton from '@/components/BaseButton.vue'
 import NoItems from '@/components/blocks/NoItems.vue'
+import chatsPng from '@/assets/images/tickets/chats.png'
 import { usePagination } from '@/composables/usePagination'
+import chatTextPng from '@/assets/images/tickets/chat-text.png'
+import chatDotsPng from '@/assets/images/tickets/chat-dots.png'
+import chatSlashPng from '@/assets/images/tickets/chat-slash.png'
 import PaginationBlock from '@/components/blocks/PaginationBlock.vue'
-import { useStudentTicketsQuery } from '@/services/query/student-tickets'
 import BoxedIconTitleBlock from '@/components/blocks/BoxedIconTitleBlock.vue'
 import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
 import StatusTile from '@/features/student/tickets/components/StatusTile.vue'
@@ -76,19 +80,35 @@ import TicketItem from '@/features/student/tickets/components/TicketItem.vue'
 import SimpleTitleIconBlock from '@/components/blocks/SimpleTitleIconBlock.vue'
 import CreateTicketModal from '@/features/student/tickets/components/modals/CreateTicketModal.vue'
 import TicketDetailsModal from '@/features/student/tickets/components/modals/TicketDetailsModal.vue'
+import {
+  useStudentTicketsQuery,
+  useStudentTicketStatsQuery,
+} from '@/services/query/student-tickets'
 
 const { openModal, isModal } = useModal()
 
-const filters = ref({ type: 'ticket' })
-const { pagination, setPage } = usePagination({ page: 1, perPage: 10 })
+const TILE_STATUS = {
+  all: '',
+  in_review: 'open',
+  answered: 'answered',
+  closed: 'closed',
+}
+
+const activeTile = ref('all')
+
+const filters = ref({ type: 'ticket', status: '' })
+const { pagination, setPage, reset: resetPagination } = usePagination({ page: 1, perPage: 10 })
+
+const onTileSelect = (key) => {
+  activeTile.value = key
+  filters.value = { type: 'ticket', status: TILE_STATUS[key] || '' }
+  resetPagination()
+}
 
 const { data, isLoading } = useStudentTicketsQuery(filters, pagination, {
   keepPreviousData: true,
 })
 
-// The query select normalizes to { data: Array, meta }. The page also tolerates
-// a backend that nests under `data.items` (Laravel-style pagination) until the
-// backend shape is locked in.
 const tickets = computed(() => {
   const raw = data.value?.data
   if (Array.isArray(raw)) return raw
@@ -102,52 +122,37 @@ const paginationMeta = computed(() => ({
   ...data.value?.meta,
 }))
 
-const statusTiles = computed(() => {
-  const list = tickets.value
-  const countBy = (predicate) => list.filter((_el) => predicate(_el)).length
-  return [
-    {
-      key: 'all',
-      icon: 'list-bullets',
-      label: 'همه تیکت‌ها',
-      count: list.length,
-      iconColor: '#A7A7A7',
-      countColor: '#4C4C4C',
-    },
-    {
-      key: 'open',
-      icon: 'chat',
-      label: 'باز',
-      count: countBy((t) => t.status === 'open'),
-      iconColor: '#CC6F00',
-      countColor: '#CC6F00',
-    },
-    {
-      key: 'in_review',
-      icon: 'chat-centered-dots',
-      label: 'در حال بررسی',
-      count: countBy((t) => t.status === 'answered' && t.assignee),
-      iconColor: '#007074',
-      countColor: '#007074',
-    },
-    {
-      key: 'answered',
-      icon: 'check-square',
-      label: 'پاسخ داده شده',
-      count: countBy((t) => t.status === 'answered'),
-      iconColor: '#33BE65',
-      countColor: '#33BE65',
-    },
-    {
-      key: 'closed',
-      icon: 'close',
-      label: 'بسته شده',
-      count: countBy((t) => t.status === 'closed'),
-      iconColor: '#CC2831',
-      countColor: '#CC2831',
-    },
-  ]
-})
+const { data: stats } = useStudentTicketStatsQuery({ type: 'ticket' })
+const statusTiles = computed(() => [
+  {
+    key: 'all',
+    image: chatTextPng,
+    label: 'همه تیکت‌ها',
+    count: stats.value?.all ?? 0,
+    countColor: '#B6842D',
+  },
+  {
+    key: 'in_review',
+    image: chatDotsPng,
+    label: 'در حال بررسی',
+    count: stats.value?.openTickets ?? 0,
+    countColor: '#4C4C4C',
+  },
+  {
+    key: 'answered',
+    image: chatsPng,
+    label: 'پاسخ داده شده',
+    count: stats.value?.answeredTickets ?? 0,
+    countColor: '#662BB9',
+  },
+  {
+    key: 'closed',
+    image: chatSlashPng,
+    label: 'بسته شده',
+    count: stats.value?.closedTickets ?? 0,
+    countColor: '#CC2831',
+  },
+])
 
 const onShowDetails = (ticket) => {
   openModal('TicketDetailsModal', { id: ticket.id })
diff --git a/src/services/api/endpoints.js b/src/services/api/endpoints.js
index 3109267..df4cc96 100644
--- a/src/services/api/endpoints.js
+++ b/src/services/api/endpoints.js
@@ -38,6 +38,7 @@ export const endpoints = {
   // Unified student tickets — handles services (type=service), consultants
   // (type=advise) and inbox (type=ticket) via the same endpoint with a filter.
   getStudentTickets: '/student/tickets',
+  getStudentTicketStats: '/student/tickets/stats',
   createStudentTicket: '/student/tickets',
   showStudentTicket: '/student/tickets/:id',
   sendStudentTicketMessage: '/student/tickets/:id/messages',
diff --git a/src/services/api/student-tickets.js b/src/services/api/student-tickets.js
index 8b1e1cd..8c782ac 100644
--- a/src/services/api/student-tickets.js
+++ b/src/services/api/student-tickets.js
@@ -3,6 +3,9 @@ import { buildUrl, endpoints } from '@/services/api/endpoints'
 
 export const apiGetStudentTickets = (params) => http.get(endpoints.getStudentTickets, { params })
 
+export const apiGetStudentTicketStats = (params) =>
+  http.get(endpoints.getStudentTicketStats, { params })
+
 export const apiShowStudentTicket = (id) => http.get(buildUrl(endpoints.showStudentTicket, { id }))
 
 export const apiCreateStudentTicket = (payload) => http.post(endpoints.createStudentTicket, payload)
diff --git a/src/services/mock/routes/student-tickets.js b/src/services/mock/routes/student-tickets.js
index 71168dc..e7cc84d 100644
--- a/src/services/mock/routes/student-tickets.js
+++ b/src/services/mock/routes/student-tickets.js
@@ -18,6 +18,21 @@ register('GET', endpoints.getStudentTickets, ({ query }) => {
   return { success: true, message: 'OK', data: items, meta }
 })
 
+register('GET', endpoints.getStudentTicketStats, ({ query }) => {
+  const scoped = query.type ? myPool().filter((t) => t.type === query.type) : myPool()
+  const countBy = (status) => scoped.filter((t) => t.status === status).length
+  return {
+    success: true,
+    message: 'OK',
+    data: {
+      openTickets: countBy('open'),
+      answeredTickets: countBy('answered'),
+      closedTickets: countBy('closed'),
+      all: scoped.length,
+    },
+  }
+})
+
 register('GET', endpoints.showStudentTicket, ({ params }) => ({
   success: true,
   message: 'OK',
@@ -32,6 +47,7 @@ register('POST', endpoints.createStudentTicket, ({ data }) => {
     assignedToUserId: null,
     type: data.type || 'ticket',
     category: data.category || null,
+    priority: data.priority || null,
     status: 'open',
     subject: data.subject || '',
     createdAt: isoNow(),
@@ -60,6 +76,7 @@ register('POST', endpoints.createStudentTicket, ({ data }) => {
       assignedToUserId: ticket.assignedToUserId,
       type: ticket.type,
       category: ticket.category,
+      priority: ticket.priority,
       status: ticket.status,
       subject: ticket.subject,
       createdAt: ticket.createdAt,
diff --git a/src/services/query/student-tickets.js b/src/services/query/student-tickets.js
index a2a65ed..a09a122 100644
--- a/src/services/query/student-tickets.js
+++ b/src/services/query/student-tickets.js
@@ -3,6 +3,7 @@ import { useMutation, useQuery } from '@tanstack/vue-query'
 import {
   apiCreateStudentTicket,
   apiGetStudentTickets,
+  apiGetStudentTicketStats,
   apiSendStudentTicketMessage,
   apiShowStudentTicket,
 } from '@/services/api/student-tickets'
@@ -12,6 +13,7 @@ export const studentTicketsKeys = {
   byType: (type) => ['student', 'tickets', 'type', type],
   list: (filters, pagination) => ['student', 'tickets', 'list', filters, pagination],
   detail: (id) => ['student', 'tickets', 'detail', id],
+  stats: (params) => ['student', 'tickets', 'stats', params],
 }
 
 export const useStudentTicketsQuery = (filtersRef, paginationRef, options = {}) =>
@@ -34,6 +36,17 @@ export const useStudentTicketQuery = (idRef, options = {}) =>
     ...options,
   })
 
+// Backend returns `{ open_tickets, answered_tickets, closed_tickets, all }` —
+// camelized on the wire to `{ openTickets, answeredTickets, closedTickets, all }`.
+// Pass `{ type: 'ticket' | 'service' | 'advise' }` to scope the counts.
+export const useStudentTicketStatsQuery = (params = {}, options = {}) =>
+  useQuery({
+    queryKey: studentTicketsKeys.stats(params),
+    queryFn: () => apiGetStudentTicketStats(params),
+    select: (response) => response?.data ?? response,
+    ...options,
+  })
+
 export const useCreateStudentTicketMutation = () =>
   useMutation({ mutationFn: (payload) => apiCreateStudentTicket(payload) })