fix: ticket

This commit is contained in:
sajjadtalkhabi
2026-06-05 18:43:02 +03:30
parent 1c665830b0
commit ea562aeefa
53 changed files with 2475 additions and 859 deletions
@@ -0,0 +1,66 @@
<template>
<div class="status-tile">
<div class="status-tile__icon" :style="{ color: iconColor }">
<SvgIcon :name="icon" :size="32" />
</div>
<p class="status-tile__label">{{ label }}</p>
<p class="status-tile__count" :style="{ color: countColor }">{{ count }}</p>
</div>
</template>
<script setup>
import SvgIcon from '@/components/icons/SvgIcon.vue'
defineProps({
icon: { type: String, required: true },
label: { type: String, required: true },
count: { type: [Number, String], default: 0 },
/** Hex color for the count number. Defaults to a neutral gray. */
countColor: { type: String, default: '#4C4C4C' },
/** Hex color for the icon. Defaults to a neutral gray. */
iconColor: { type: String, default: '#A7A7A7' },
})
</script>
<style lang="scss" scoped>
.status-tile {
flex: 0 0 12.5rem;
display: flex;
flex-direction: column;
align-items: center;
justify-content: flex-start;
gap: 0.5rem;
padding: 0.875rem 0.75rem 1rem;
background: rgba(255, 255, 255, 40%);
box-shadow: 0 6.75px 19.4px rgba(0, 0, 0, 4%);
border-radius: 0.75rem;
min-height: 7rem;
&__icon {
display: inline-flex;
align-items: center;
justify-content: center;
width: 2.5rem;
height: 2.5rem;
}
&__label {
font-family: var(--font-family-fa);
font-weight: 400;
font-size: 0.95rem;
line-height: 1.25;
color: #4c4c4c;
margin: 0;
text-align: center;
}
&__count {
font-family: var(--font-family-en);
font-weight: 500;
font-size: 1rem;
line-height: 1.75;
margin: 0;
text-align: center;
}
}
</style>
@@ -0,0 +1,168 @@
<template>
<div class="ticket-item">
<div class="ticket-item__user">
<div v-if="ticket.student?.avatarUrl" class="ticket-item__avatar">
<img :src="ticket.student.avatarUrl" :alt="userName" />
</div>
<div v-else class="ticket-item__avatar ticket-item__avatar--placeholder">
<SvgIcon name="user" :size="24" color="#bcbcbc" />
</div>
<div class="ticket-item__info">
<p class="ticket-item__name">{{ userName }}</p>
<p class="ticket-item__request-id">
<span class="ticket-item__request-id-label">شماره درخواست :</span>
<span class="ticket-item__request-id-value">{{ ticket.id || '—' }}</span>
</p>
</div>
</div>
<div class="ticket-item__meta">
<Badge variant="neutral" size="sm" label="تاریخ پیام :" :value="createdAt" />
<Badge :variant="statusVariant" size="sm" dot :value="statusLabel" />
</div>
<div class="ticket-item__actions">
<BaseButton
text="جزئیات تیکت"
custom-class="ticket-item__details-btn"
@click="emit('show-details', ticket)"
>
<template #appendIcon>
<SvgIcon name="caret-left" :size="16" color="#fff" />
</template>
</BaseButton>
</div>
</div>
</template>
<script setup>
import { computed } from 'vue'
import { TICKET_STATUS } from '@/enums'
import Badge from '@/components/Badge.vue'
import BaseButton from '@/components/BaseButton.vue'
import SvgIcon from '@/components/icons/SvgIcon.vue'
import { formatJalaaliDate } from '@/utils/date-utils'
const STATUS_VARIANT = {
open: 'warning',
answered: 'success',
closed: 'info',
}
const props = defineProps({
ticket: { type: Object, required: true },
})
const emit = defineEmits(['show-details'])
const userName = computed(() => props.ticket.student?.name || props.ticket.subject || '—')
const statusLabel = computed(() => TICKET_STATUS[props.ticket.status] || '—')
const statusVariant = computed(() => STATUS_VARIANT[props.ticket.status] || 'neutral')
const createdAt = computed(() => formatJalaaliDate(props.ticket.createdAt) || '—')
</script>
<style lang="scss" scoped>
.ticket-item {
display: flex;
flex-direction: column;
gap: 0.625rem;
padding: 0.75rem;
background: rgba(255, 255, 255, 50%);
box-shadow: 0 4px 10px -6px rgba(241, 241, 241, 70%);
border-radius: 0.875rem;
margin-bottom: 0.625rem;
@media (min-width: 1024px) {
flex-flow: row wrap;
align-items: center;
}
&__user {
display: flex;
align-items: center;
gap: 0.75rem;
flex: 1 1 30%;
min-width: 0;
}
&__avatar {
width: 3rem;
height: 3rem;
min-width: 3rem;
border-radius: 9999px;
overflow: hidden;
background: #fff;
flex-shrink: 0;
display: flex;
align-items: center;
justify-content: center;
img {
width: 100%;
height: 100%;
object-fit: cover;
}
&--placeholder {
background: #f5f5f5;
}
}
&__info {
min-width: 0;
}
&__name {
font-family: var(--font-family-fa);
font-size: 0.95rem;
color: #4b4b4b;
margin: 0 0 0.25rem;
overflow: hidden;
text-overflow: ellipsis;
}
&__request-id {
font-family: var(--font-family-fa);
font-size: 0.7rem;
color: #8f8f8f;
margin: 0;
}
&__request-id-label {
margin-inline-end: 0.25rem;
}
&__request-id-value {
font-family: var(--font-family-en);
color: #535353;
}
&__meta {
display: flex;
flex-wrap: wrap;
align-items: center;
justify-content: flex-start;
gap: 0.375rem;
flex: 1 1 45%;
}
&__actions {
display: flex;
justify-content: flex-end;
align-items: center;
gap: 0.375rem;
flex: 1 1 100%;
@media (min-width: 1024px) {
flex: 0 0 auto;
}
}
&__details-btn {
min-width: 9rem;
padding: 0 0.875rem;
}
}
</style>
@@ -0,0 +1,249 @@
<template>
<BasicModal width="95%" max-width="58rem" min-width="auto" :show-close-button="true">
<template #default="{ close }">
<form class="ctm" @submit.prevent="onSubmit(close)">
<header class="ctm__header">
<LineTitleBlock title="ارسال تیکت جدید" title-en="New ticket" />
</header>
<div class="ctm__row ctm__row--two">
<TextField
v-model="form.subject"
name="subject"
label="موضوع را وارد کنید"
placeholder="موضوع تیکت"
:error="errors.subject"
@blur="validateAt('subject', form.subject)"
/>
<SelectField
v-model="form.priority"
name="priority"
label="اولویت تیکت"
placeholder="انتخاب کنید"
:options="priorityOptions"
option-label="label"
option-value="value"
:error="errors.priority"
/>
</div>
<div class="ctm__row">
<TextareaField
v-model="form.message"
name="message"
label="توضیحات خودتان را وارد کنید"
placeholder="لورم ایپسوم متن ساختگی با تولید سادگی نامفهوم از صنعت چاپ و با استفاده از طراحان گرافیک است."
:row="4"
:error="errors.message"
/>
</div>
<div class="ctm__upload">
<FileUploader
v-model="files"
accept="image/*,application/pdf"
:max-files="5"
@select="onFilesSelect"
@error="onFileError"
/>
</div>
<div class="ctm__divider" />
<footer class="ctm__footer">
<button type="button" class="ctm__cancel" @click="close">
<span>منصرف شدم</span>
<SvgIcon name="caret-left" :size="16" color="currentColor" />
</button>
<BaseButton
type="submit"
text="ارسال تیکت"
custom-class="ctm__submit"
:loading="createMutation.isPending.value"
:disabled="uploadMutation.isPending.value"
>
<template #appendIcon>
<SvgIcon name="arrow-left" :size="18" color="#fff" />
</template>
</BaseButton>
</footer>
</form>
</template>
</BasicModal>
</template>
<script setup>
import { ref } from 'vue'
import * as yup from 'yup'
import { toast } from 'vue3-toastify'
import useYup from '@/composables/useYup'
import BasicModal from '@/components/BasicModal.vue'
import BaseButton from '@/components/BaseButton.vue'
import SvgIcon from '@/components/icons/SvgIcon.vue'
import { useQueryClient } from '@tanstack/vue-query'
import TextField from '@/components/form/TextField.vue'
import SelectField from '@/components/form/SelectField.vue'
import LineTitleBlock from '@/components/LineTitleBlock.vue'
import FileUploader from '@/components/form/FileUploader.vue'
import { objectToFormData } from '@/utils/object-to-formdata'
import { useUploadMediaMutation } from '@/services/query/auth'
import TextareaField from '@/components/form/TextareaField.vue'
import {
studentTicketsKeys,
useCreateStudentTicketMutation,
} from '@/services/query/student-tickets'
defineOptions({ name: 'CreateTicketModal' })
const queryClient = useQueryClient()
const priorityOptions = [
{ value: 'very_urgent', label: 'بسیار فوری' },
{ value: 'urgent', label: 'فوری' },
{ value: 'normal', label: 'عادی' },
{ value: 'low', label: 'کم اهمیت' },
]
const form = ref({
subject: '',
priority: 'very_urgent',
message: '',
})
// Uploaded-media descriptors { id, name, size, url }, populated as files are
// picked. Submit just collects the IDs (same pattern as CreateServiceForm /
// AddAssignmentModal).
const files = ref([])
const schema = yup.object({
subject: yup.string().trim().required('موضوع تیکت را وارد کنید'),
priority: yup.string().required('اولویت را انتخاب کنید'),
message: yup
.string()
.trim()
.min(5, 'توضیحات حداقل ۵ کاراکتر باشد')
.required('توضیحات را وارد کنید'),
})
const { validate, validateAt, errors, resetErrors } = useYup(schema)
const uploadMutation = useUploadMediaMutation()
const createMutation = useCreateStudentTicketMutation()
// FileUploader emits `select` on add (we upload + push the result) and
// `update:modelValue` on remove (handled by v-model directly).
const onFilesSelect = async (picked) => {
for (const file of picked) {
try {
const fd = objectToFormData({ file, purpose: 'attachment', context: 'ticket' })
const response = await uploadMutation.mutateAsync(fd)
const payload = response?.data ?? response
const id = payload?.id ?? payload?.uploadId
if (id == null) continue
files.value = [
...files.value,
{ id, name: file.name, size: file.size, url: payload?.url ?? '' },
]
} catch {
toast.error(`بارگذاری فایل "${file.name}" با خطا مواجه شد.`)
}
}
}
const onFileError = (msg) => toast.warning(msg)
const onSubmit = async (close) => {
const { isValid, payload } = await validate(form.value)
if (!isValid) return
try {
await createMutation.mutateAsync({
type: 'ticket',
// Backend POST /student/tickets accepts `category` — we use it to carry
// the FE-only priority value until the backend adds a dedicated field.
category: payload.priority,
subject: payload.subject,
message: payload.message,
mediaIds: files.value.map((f) => f.id).filter((id) => id != null),
})
await queryClient.invalidateQueries({ queryKey: studentTicketsKeys.all })
toast.success('تیکت با موفقیت ثبت شد.')
resetErrors()
form.value = { subject: '', priority: 'very_urgent', message: '' }
files.value = []
close?.()
} catch {
toast.error('ارسال تیکت با خطا مواجه شد.')
}
}
</script>
<style lang="scss" scoped>
.ctm {
display: flex;
flex-direction: column;
gap: 1rem;
text-align: start;
padding-block: 0.25rem 0.5rem;
&__header {
display: flex;
align-items: center;
justify-content: flex-start;
}
&__row {
display: grid;
grid-template-columns: 1fr;
gap: 0.875rem;
&--two {
@media (min-width: 640px) {
grid-template-columns: 1fr 1fr;
}
}
}
&__upload {
display: flex;
flex-direction: column;
gap: 0.5rem;
}
&__divider {
border-block-end: 1px solid #ddd;
margin-block: 0.25rem;
}
&__footer {
display: flex;
align-items: center;
justify-content: space-between;
gap: 1rem;
flex-wrap: wrap;
}
&__cancel {
display: inline-flex;
align-items: center;
gap: 0.375rem;
background: transparent;
border: none;
cursor: pointer;
padding: 0.5rem;
font-family: var(--font-family-fa);
font-size: 0.875rem;
font-weight: 500;
color: #969696;
&:hover {
color: #6b6b6b;
}
}
&__submit {
min-width: 16rem;
padding: 0 1.5rem;
}
}
</style>
@@ -0,0 +1,144 @@
<template>
<BasicModal
title="جزئیات تیکت"
title-en="Ticket details"
width="95%"
max-width="58rem"
min-width="auto"
:show-close-button="true"
>
<template #default>
<div class="tdm">
<SkeletonLoaderBlock v-if="isLoading && !ticket" :rows="2" :cols-per-row="1" />
<template v-else-if="ticket">
<div class="tdm__top">
<Badge :variant="statusVariant" size="sm" dot :value="statusLabel" />
<span class="tdm__date">{{ requestDate }}</span>
</div>
<div v-if="messages.length > 0" class="tdm__messages">
<div v-for="message in messages" :key="message.id" class="tdm__bubble">
<p class="tdm__text">{{ message.message }}</p>
<span class="tdm__time">{{ messageTime(message) }}</span>
</div>
</div>
<NoItems v-else title="پیامی نیست" desc="هنوز پیامی برای این تیکت ثبت نشده است." />
</template>
</div>
</template>
</BasicModal>
</template>
<script setup>
import { computed } from 'vue'
import { TICKET_STATUS } from '@/enums'
import Badge from '@/components/Badge.vue'
import useModal from '@/composables/useModal'
import BasicModal from '@/components/BasicModal.vue'
import NoItems from '@/components/blocks/NoItems.vue'
import { formatJalaaliDate } from '@/utils/date-utils'
import { useStudentTicketQuery } from '@/services/query/student-tickets'
import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
defineOptions({ name: 'TicketDetailsModal' })
const STATUS_VARIANT = {
open: 'warning',
answered: 'success',
closed: 'info',
}
const { getModal } = useModal()
const modalData = computed(() => getModal('TicketDetailsModal')?.data ?? {})
const ticketId = computed(() => modalData.value.id ?? null)
const { data: ticket, isLoading } = useStudentTicketQuery(ticketId, {
enabled: () => !!ticketId.value,
})
const messages = computed(() => ticket.value?.messages ?? [])
const statusLabel = computed(() => TICKET_STATUS[ticket.value?.status] || '—')
const statusVariant = computed(() => STATUS_VARIANT[ticket.value?.status] || 'neutral')
const requestDate = computed(() => formatJalaaliDate(ticket.value?.createdAt) || '—')
const messageTime = (message) => {
if (!message.createdAt) return ''
const d = new Date(message.createdAt)
if (Number.isNaN(d.getTime())) return ''
return d.toLocaleTimeString('fa-IR', { hour: '2-digit', minute: '2-digit' })
}
</script>
<style lang="scss" scoped>
.tdm {
display: flex;
flex-direction: column;
gap: 1rem;
padding-block: 0.25rem 0.5rem;
text-align: start;
&__header {
display: flex;
align-items: center;
justify-content: flex-start;
}
&__top {
display: flex;
align-items: center;
justify-content: space-between;
gap: 0.75rem;
flex-wrap: wrap;
}
&__date {
background: #f5f5f5;
color: #a3a3a3;
border-radius: 9999px;
padding: 0.3rem 0.875rem;
font-family: var(--font-family-fa);
font-size: 0.7rem;
line-height: 1.45;
white-space: nowrap;
}
&__messages {
display: flex;
flex-direction: column;
gap: 0.75rem;
}
&__bubble {
position: relative;
background: #f6f6f6;
padding: 1rem 1rem 1.5rem;
border-radius: 0.75rem 0.75rem 0;
color: #454545;
}
&__text {
font-family: var(--font-family-fa);
font-weight: 300;
font-size: 0.8rem;
line-height: 1.7;
margin: 0;
text-align: justify;
white-space: pre-wrap;
}
&__time {
position: absolute;
inset-inline-end: 1rem;
inset-block-end: 0.5rem;
font-family: var(--font-family-fa);
font-size: 0.65rem;
color: #a7a7a7;
line-height: 1.45;
}
}
</style>
@@ -0,0 +1,207 @@
<template>
<div class="tickets-page">
<BoxedIconTitleBlock
class="tickets-page__heading"
title="تیکت‌های من"
desc="در این قسمت می‌توانید تیکت‌های خود را مدیریت کنید"
>
<template #icon>
<SvgIcon name="chat" :size="24" color="var(--color-primary)" />
</template>
</BoxedIconTitleBlock>
<div class="tickets-page__tiles-scroll">
<div class="tickets-page__tiles">
<StatusTile
v-for="tile in statusTiles"
:key="tile.key"
:icon="tile.icon"
:label="tile.label"
:count="tile.count"
:count-color="tile.countColor"
:icon-color="tile.iconColor"
/>
</div>
</div>
<div class="tickets-page__title-bar">
<SimpleTitleIconBlock title="لیست تمام تیکت‌ها" class="tickets-page__list-title">
<template #header-icon>
<SvgIcon name="list-bullets" :size="16" color="#bcbcbc" />
</template>
</SimpleTitleIconBlock>
<BaseButton
type="button"
text="ارسال تیکت جدید"
custom-class="tickets-page__new-btn"
@click="onNewTicket"
>
<template #appendIcon>
<SvgIcon name="plus" :size="16" color="#fff" />
</template>
</BaseButton>
</div>
<SkeletonLoaderBlock v-if="isLoading" :rows="6" :cols-per-row="1" />
<div v-else-if="tickets.length > 0">
<TicketItem
v-for="ticket in tickets"
:key="ticket.id"
:ticket="ticket"
@show-details="onShowDetails"
/>
</div>
<NoItems v-else title="موردی نیست" desc="هنوز تیکتی ثبت نکرده‌اید." />
<PaginationBlock :pagination="paginationMeta" @update:page="setPage" />
<TicketDetailsModal v-if="isModal('TicketDetailsModal')" />
<CreateTicketModal v-if="isModal('CreateTicketModal')" />
</div>
</template>
<script setup>
import { computed, ref } from 'vue'
import useModal from '@/composables/useModal'
import SvgIcon from '@/components/icons/SvgIcon.vue'
import BaseButton from '@/components/BaseButton.vue'
import NoItems from '@/components/blocks/NoItems.vue'
import { usePagination } from '@/composables/usePagination'
import PaginationBlock from '@/components/blocks/PaginationBlock.vue'
import { useStudentTicketsQuery } from '@/services/query/student-tickets'
import BoxedIconTitleBlock from '@/components/blocks/BoxedIconTitleBlock.vue'
import SkeletonLoaderBlock from '@/components/blocks/SkeletonLoaderBlock.vue'
import StatusTile from '@/features/student/tickets/components/StatusTile.vue'
import TicketItem from '@/features/student/tickets/components/TicketItem.vue'
import SimpleTitleIconBlock from '@/components/blocks/SimpleTitleIconBlock.vue'
import CreateTicketModal from '@/features/student/tickets/components/modals/CreateTicketModal.vue'
import TicketDetailsModal from '@/features/student/tickets/components/modals/TicketDetailsModal.vue'
const { openModal, isModal } = useModal()
const filters = ref({ type: 'ticket' })
const { pagination, setPage } = usePagination({ page: 1, perPage: 10 })
const { data, isLoading } = useStudentTicketsQuery(filters, pagination, {
keepPreviousData: true,
})
// The query select normalizes to { data: Array, meta }. The page also tolerates
// a backend that nests under `data.items` (Laravel-style pagination) until the
// backend shape is locked in.
const tickets = computed(() => {
const raw = data.value?.data
if (Array.isArray(raw)) return raw
if (Array.isArray(raw?.items)) return raw.items
return []
})
const paginationMeta = computed(() => ({
page: pagination.value.page,
perPage: pagination.value.perPage,
...data.value?.meta,
}))
const statusTiles = computed(() => {
const list = tickets.value
const countBy = (predicate) => list.filter((_el) => predicate(_el)).length
return [
{
key: 'all',
icon: 'list-bullets',
label: 'همه تیکت‌ها',
count: list.length,
iconColor: '#A7A7A7',
countColor: '#4C4C4C',
},
{
key: 'open',
icon: 'chat',
label: 'باز',
count: countBy((t) => t.status === 'open'),
iconColor: '#CC6F00',
countColor: '#CC6F00',
},
{
key: 'in_review',
icon: 'chat-centered-dots',
label: 'در حال بررسی',
count: countBy((t) => t.status === 'answered' && t.assignee),
iconColor: '#007074',
countColor: '#007074',
},
{
key: 'answered',
icon: 'check-square',
label: 'پاسخ داده شده',
count: countBy((t) => t.status === 'answered'),
iconColor: '#33BE65',
countColor: '#33BE65',
},
{
key: 'closed',
icon: 'close',
label: 'بسته شده',
count: countBy((t) => t.status === 'closed'),
iconColor: '#CC2831',
countColor: '#CC2831',
},
]
})
const onShowDetails = (ticket) => {
openModal('TicketDetailsModal', { id: ticket.id })
}
const onNewTicket = () => {
openModal('CreateTicketModal')
}
</script>
<style lang="scss" scoped>
.tickets-page {
display: flex;
flex-direction: column;
gap: 0.5rem;
&__heading {
margin-bottom: 0.75rem;
}
// Horizontal scroll for the 5 status tiles on small screens.
&__tiles-scroll {
overflow: auto hidden;
margin-inline: -0.25rem;
padding-inline: 0.25rem;
padding-block: 0.5rem;
scrollbar-width: thin;
}
&__tiles {
display: flex;
flex-direction: row;
gap: 0.75rem;
min-width: max-content;
}
&__title-bar {
display: flex;
align-items: center;
justify-content: space-between;
gap: 0.75rem;
flex-wrap: wrap;
margin-block: 0.5rem 0.25rem;
}
&__list-title {
margin-bottom: 0;
flex: 1;
}
&__new-btn {
min-width: 11rem;
height: 2.25rem;
padding: 0 1rem;
}
}
</style>